At Cherry Fitness, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Return Policy explains your options.

1. Returns

  • You may return products within 14 days of receiving your order.
  • Items must be unused, unwashed, and in their original packaging with all tags attached.
  • To start a return, contact us at info@cherryactive.com with your order number and reason for return.

2. Exchanges

  • If you want to exchange a product for a different size, color, or item, please contact us within 14 days of delivery.
  • Exchanges are subject to product availability.
  • Shipping costs for exchanges may apply.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Please note that original shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately at info@cherryactive.com .
  • Provide photos of the damage or defect.
  • We will replace the item at no extra cost, or offer a full refund if a replacement is not available.

5. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, such as:

  • Undergarments or sports bras
  • Accessories that are sealed for hygiene (e.g., water bottles)
  • Sale or clearance items (unless defective)

6. How to Return

  1. Contact us at info@cherryactive.com to request a return.
  2. Pack the item securely in its original packaging.
  3. Ship it to the address provided by our support team.
  4. Keep the tracking number for reference.

7. Questions

If you have any questions about our Refund & Return Policy, please contact us:

Email: info@cherryactive.com
Phone: +254707492774 or +254746467768